The short version: we collect the personal data you give us (like your email when you request an audit or book a call), the data needed to run your Amazon account when you become a client, and basic technical data when you use this site. We use it to provide our services, respond to you, and improve what we do. We don't sell it, ever. You can ask us what we hold, ask us to correct it, or ask us to delete it at any time by emailing amazon@rankhouse.co.uk.
rankhouse is a trading name of Quiet Giants Group Ltd, a company registered in England and Wales (company number 17020070) with its registered office at Suite 3 Highfield House, Congleton Road, Scholar Green, Stoke-on-Trent ST7 3SY, United Kingdom. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), Quiet Giants Group Ltd is the data controller for the personal data described in this policy, except where we process client account data on a client's instructions, in which case we act as a processor (see section 5).
Questions, requests or complaints about personal data: amazon@rankhouse.co.uk.
| Purpose | Data | Lawful basis |
|---|---|---|
| Responding to enquiries and running free audits | Contact details, correspondence, account links you share | Legitimate interests (responding to a business enquiry you initiated) |
| Providing our services to clients | Contact details, client account data | Performance of a contract |
| Business-to-business marketing, such as occasional relevant follow-ups | Business contact details | Legitimate interests, with the right to opt out at any time; consent where required |
| Site security, performance and improvement | Technical and analytics data | Legitimate interests; consent for non-essential cookies |
| Accounting, tax and legal compliance | Invoicing and contract records | Legal obligation |
| Recruitment | Application details | Legitimate interests / steps prior to a contract |
We never sell personal data. We share it only with service providers who help us operate, under contracts that restrict what they can do with it:
Where a client engagement involves our named creative partner (JungleLook) or other specialists, we share only what is needed to deliver the work, under confidentiality obligations.
When we work inside a client's Amazon account, the client remains the controller of any customer personal data in that account, and we act as their processor: we access it only as needed to deliver the services, on the client's instructions, and we do not use their customers' personal data for any other purpose. Marketplace data is handled in line with Amazon's own policies. Published case studies use figures only with the client's permission, and anonymised results never identify a client's customers.
Some of our providers (for example scheduling and analytics) process data in the United States or elsewhere outside the UK. Where that happens, transfers are protected by appropriate safeguards — such as the UK Extension to the EU-US Data Privacy Framework, UK adequacy regulations, or the International Data Transfer Agreement / standard contractual clauses.
This site uses strictly necessary functionality, plus, where enabled, analytics cookies. We manage consent through Ketch, the banner and preference centre you see when you first visit: strictly necessary items don't require consent, everything else runs only if you allow it, and you can change or withdraw your choices at any time through the preference centre or by clearing cookies in your browser. Refusing non-essential cookies doesn't affect your use of the site.
Under UK data protection law you have the right to:
To exercise any of these, email amazon@rankhouse.co.uk. We'll respond within one month. We may need to verify your identity first. You also have the right to complain to the UK's supervisory authority, the Information Commissioner's Office, at ico.org.uk or 0303 123 1113 — though we'd appreciate the chance to resolve any concern directly first.
We protect personal data with appropriate technical and organisational measures: access to client accounts is limited to those who need it, protected by strong authentication; devices are encrypted; and providers are chosen with security in mind. No internet service can be guaranteed 100% secure, but we take the responsibility seriously and will notify you and the ICO of any breach where the law requires it.
Our services and this website are directed at businesses and are not intended for children under 18. We do not knowingly collect personal data from children.
We'll update this page when our practices or the law change, and revise the date at the top. Significant changes affecting clients will be communicated directly.
rankhouse is a trading name of Quiet Giants Group Ltd. We are an independent boutique agency and are not affiliated with or endorsed by Amazon. Amazon and all related marks are trademarks of Amazon.com, Inc. or its affiliates.